As this report goes to press, the world is still facing uncertainty related to the spread of COVID-19. As HR has learned many times before, the world can change in an instant, and HR must be agile and expert enough to rise to such challenges.
Virtually overnight, HR has moved from a focus on recruiting and retaining scarce talent in a tight labor market to coping with massive layoffs, furloughs, budget constraints, remote work, and historic levels of employee anxiety. Seldom has HR’s job been more challenging or more critical.