Whitepapers

Did you knock your 2020 contact center KPIs out of the park? For many of us, 2020 has been a 12-month curve ball that none of us saw coming. An overnight shift to remote workforces, unprecedented call...

Today, 79% of high-performing customer service agents believe their role is more strategic than it was two years ago.* As the literal voice of your business, contact center agents have the power to sh...