Search Results for: productivity

Today, 79% of high-performing customer service agents believe their role is more strategic than it was two years ago.* As the literal voice of your business, contact center agents have the power to sh

The COVID-19 pandemic continues to have sweeping effects across the US, including for small- and medium-sized businesses. In the second whitepaper of the series, we explore how SMB leaders are address

In many enterprises, HR works exceptionally closely with the management to determine how to make employees more productive. The management always believes that getting a bang that is bigger for each b

While many factors contribute to construction project cost overruns, the primary factor is low productivity. In fact, construction is one of the few industries that is less productive now than it was